Introduction

Michael Kontraros Collectibles is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or place an order.

Information We Collect

We may collect the following information:

  • Name
  • Billing and shipping address
  • Email address
  • Telephone number (if provided)
  • Order history
  • Payment information (processed securely by our payment providers; we do not store full payment card details)
  • IP address and basic website usage information

How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Respond to customer inquiries
  • Provide customer support
  • Prevent fraud
  • Meet our legal and tax obligations
  • Improve our website and services

We will not sell your personal information to third parties.

Sharing Information

We may share your information only with trusted third parties necessary to operate our business, including:

  • Payment processors
  • Shipping carriers
  • Website hosting providers
  • Accounting or legal service providers where required

These providers process data only as necessary to perform their services.

Data Retention

We retain customer information only for as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, and maintain business records.

Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Restrict processing
  • Object to certain processing activities
  • Request a copy of your data

Requests may be sent to:

Email: info@mkontraros.com

Security

We take reasonable technical and organizational measures to protect your personal information. However, no internet transmission or storage system can be guaranteed to be completely secure.

Contact

For privacy-related questions, contact:

Michael Kontraros Collectibles

Email: info@mkontraros.com

Cookie Policy

What Are Cookies?

Cookies are small text files stored on your device to improve website functionality and user experience.

Cookies We Use

Our website may use:

  • Essential cookies required for the operation of the website
  • Shopping cart and checkout cookies
  • Security cookies
  • Analytics cookies (only where applicable)
  • Preference cookies

If analytics or marketing cookies are used, they will only be activated where legally required after receiving your consent.

You may disable cookies through your browser settings, although doing so may affect certain website features.

Shipping Policy

Processing Time

As many of our products are sculpted, cast, cleaned, and packaged in-house, processing times may vary.

Typical production time is:

[Insert estimated timeframe]

During product launches, holidays, or periods of high demand, processing may take longer.

Shipping

Orders are shipped using reputable postal or courier services.

Tracking will be provided where available.

Customs

International customers are responsible for any customs duties, import taxes, or local fees imposed by their country unless otherwise stated.

We are not responsible for delays caused by customs inspections or postal services.

Lost Packages

If your package appears lost, please contact us. We will work with the shipping carrier to investigate and determine an appropriate resolution.

Returns & Refund Policy

We want every customer to be satisfied with their purchase.

If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery.

Where appropriate, we may:

  • Replace the item
  • Provide replacement parts
  • Offer a repair
  • Issue a refund

Returns requested for reasons other than defects must be approved before being sent back.

Returned items should be unused and in their original packaging unless the return is due to damage or manufacturing defects.

Made-to-order or personalized items may not be eligible for return where permitted by applicable law.

Refunds are processed after returned items have been inspected.

Warranty & Consumer Rights

Nothing in our policies limits or excludes any rights granted to consumers under applicable law.

If you receive goods that are faulty, damaged, or not as described, you may be entitled to repair, replacement, or refund in accordance with the consumer protection laws applicable in your country.

Please contact us as soon as reasonably possible after discovering a problem.

Email: [Email]

 

Business Information

Business Name: Michael Kontraros Collectibles /

Owner: MICHAIL KONTRAROS

Business Address: Megalou Alexandrou 86, 17122, Nea Smyrni, Attica, Greece

Email: info@mkontraros.com

Website: mkontraros.com

VAT Number: EL069236278

Business Registration Number / GEMI Number: 065673403000

For all customer service inquiries, please contact us using the email address above. We aim to respond within 2–5 business days.